Erickson Coaching Vietnam

Effective Date: April 20, 2026

Welcome to Erickson Coaching Vietnam ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, attend our programs, or interact with us in any way.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

1. Who We Are

Erickson Coaching Vietnam is the authorised representative of Erickson International in Vietnam, offering accredited coaching training programs, corporate coaching services, and personal development workshops aligned with the International Coaching Federation (ICF) competencies.

2. Information We Collect

We may collect the following categories of personal information:

Category	Examples	How Collected
Identity Data	Full name, date of birth, gender	Registration forms, LinkedIn Lead Forms
Contact Data	Email address, phone number, address	Contact forms, email correspondence
Professional Data	Job title, company, years of experience	Program applications, surveys
Payment Data	Billing address, transaction reference	Payment processors (we do not store card numbers)
Technical Data	IP address, browser type, device info	Cookies, analytics tools
Usage Data	Pages visited, links clicked, time on site	Google Analytics, Facebook Pixel
Communications	Emails, feedback, survey responses	Direct interaction with our team

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your registration and enrolment in our coaching programs
• To communicate with you about your application, programme details, and updates
• To send you marketing communications about our programmes, events, and offers (with your consent)
• To respond to your enquiries and provide customer support
• To process payments and manage billing
• To improve our website, content, and services through analytics
• To comply with legal obligations under Vietnamese law and ICF requirements
• To issue certificates of completion and ICF credential documentation

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have explicitly opted in (e.g., marketing emails, lead forms)
• Contract: Where processing is necessary to fulfil a contract with you (e.g., course enrolment)
• Legitimate Interests: To operate and improve our business, provided your rights are not overridden
• Legal Obligation: To comply with applicable Vietnamese laws and regulations

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the website to function properly
• Analytics Cookies: Google Analytics to understand how visitors use our site
• Marketing Cookies: Facebook Pixel and LinkedIn Insight Tag to measure ad performance
• Preference Cookies: Remember your settings and choices

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

6. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Erickson International (Canada): As our accreditation body, for ICF credential processing
• Service Providers: Payment processors, email platforms (e.g., Mailchimp), CRM systems, and IT support providers who are contractually bound to protect your data
• LinkedIn: When you submit a Lead Gen Form through our LinkedIn advertising
• Government Authorities: Where required by Vietnamese law or court order
• Business Transfers: In the event of a merger or acquisition, with prior notice to you

7. International Data Transfers

Your information may be transferred to and processed in countries outside Vietnam, including Canada (Erickson International headquarters) and the United States (cloud service providers). We ensure that appropriate safeguards are in place, consistent with applicable data protection laws.

8. Data Retention

We retain your personal data only for as long as necessary:

• Programme records and certifications: 7 years (for ICF compliance and audit purposes)
• Marketing contact lists: Until you unsubscribe or withdraw consent
• Payment records: As required by Vietnamese financial regulations (typically 5 years)
• Enquiry and support communications: 2 years after last contact
• Website analytics data: 26 months (Google Analytics default)

9. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data (subject to legal obligations)
• Objection: Object to processing based on legitimate interests or for direct marketing
• Restriction: Request that we restrict processing of your data in certain circumstances
• Portability: Request transfer of your data in a machine-readable format
• Withdraw Consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at privacy@ericksoncoaching.vn. We will respond within 30 days.

10. Marketing Communications

If you have subscribed to receive our newsletters, event invitations, or programme updates, we will use your contact details for this purpose. You may opt out at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us directly.

11. LinkedIn Lead Generation Forms

When you submit information through our LinkedIn Lead Gen Forms, that information is collected both by LinkedIn and by Erickson Coaching Vietnam. LinkedIn's own Privacy Policy applies to LinkedIn's processing of your data. We use data collected through LinkedIn Lead Gen Forms solely to follow up on your enquiry and to provide information about our coaching programmes.

By submitting a LinkedIn Lead Gen Form, you confirm that you have read and agree to this Privacy Policy and that the information you provide is accurate and up to date.

12. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encrypted connections (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

13. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

16. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us: